Refund policy

We want you to love your Glideon. If you're not satisfied within 30 days of receiving your item, we've got you covered.

30-Day Guarantee

You have 30 days after receiving your item to request a refund. If the product didn't work for you, contact us at parapruebasvr06@gmail.com with your order number and we'll make it right.

To start a return or refund request, simply email us — please note that items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on sale items or gift cards. Certain items cannot be returned for hygiene and safety reasons if the product shows signs of use beyond normal testing — we evaluate this on a case-by-case basis and will always work with you to find a fair resolution.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once your refund request is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your refund was approved, please contact us at parapruebasvr06@gmail.com.